Terms of Service

1. About these Terms

These Terms of Service (“Terms”) are an agreement between you and Crelis Labs Pte. Ltd. (UEN 202634291E), a company incorporated in Singapore and trading as Crelis.ai (“Crelis”, “we”, “us”).

They govern your use of the crelis.ai website, its blog, knowledge and resource pages, and any downloads, documentation, demonstrations or evaluation access we make available through it (together, the “Website”).

By using the Website you agree to these Terms. If you use it on behalf of an organisation, you confirm that you have authority to accept these Terms for that organisation, and “you” includes it. If you do not agree, please do not use the Website.

2. Customer agreements come first

Paid or production use of GREENLIGHT, including the console, APIs, SDKs and gateway, is governed by a separate written agreement between Crelis and the customer organisation, such as a subscription agreement, order form or pilot agreement.

If that agreement conflicts with these Terms, the agreement prevails for the matters it covers. Our Privacy Policy explains how we handle personal data.

3. Using the Website

We grant you a limited, non-exclusive, non-transferable, revocable right to access and view the Website, and to download materials we offer for download, for your own information, evaluation of Crelis, and internal business purposes, subject to these Terms. You may share links to our pages and quote short extracts with attribution.

4. Acceptable use

You must not, and must not help anyone else to:

• use the Website unlawfully, fraudulently or in a way that infringes anyone’s rights;
• probe, scan or test the vulnerability of any Crelis system, except as allowed by our Responsible Disclosure Policy;
• gain or attempt unauthorised access to any account, tenant, system or data, or get around any authentication, rate limit or other security measure;
• interfere with or disrupt the Website, including by sending malware or excessive automated traffic;
• scrape, copy or republish substantial parts of the Website, or use its content to build a dataset or train an AI model, without our written permission (normal search-engine indexing is permitted);
• copy, modify, reverse engineer or decompile any part of the Website or demonstration software, except to the extent the law allows despite this restriction;
• use the Website or any evaluation access to build, or help build, a competing product, or to publish benchmarks without our prior written consent;
• impersonate any person or misrepresent your connection with any organisation; or
• remove or obscure any copyright, trademark or other notice.

5. Demonstrations, evaluation and pilot access

Where we give you access to a demonstration, evaluation or pilot environment, the following applies unless a written agreement says otherwise:

• Access is for evaluation only and is not intended for production use or reliance.
• Features, data and availability may change, and we may suspend or withdraw access at any time.
• Do not upload real customer data, production credentials or sensitive personal data unless we have agreed that in writing.
• Non-public information you see, including product behaviour, documentation and pricing, is our confidential information. Use it only to evaluate Crelis, and do not disclose it.

6. Accounts and credentials

If you have an account, keep your sign-in details, passkeys and API keys secure and do not share them. You are responsible for activity under your account. Tell us promptly at support@crelis.ai if you suspect unauthorised use. We may suspend an account to protect you, other customers or our systems.

7. Information, not advice

The Website contains general information about AI governance, security and regulation, including articles that discuss laws, regulators and standards. This information:

• is not legal, regulatory, compliance or professional advice, and you should take your own advice before acting on it;
• may not reflect the latest legal or regulatory developments, although we try to keep it accurate and up to date; and
• does not imply that any regulator, standards body or other organisation has endorsed or certified Crelis, unless we say so expressly.

Where the Website describes features marked as preview, in design or on the roadmap, or otherwise describes future plans, those descriptions are not commitments. Our obligations are set out only in a signed agreement.

8. Intellectual property

The Website and everything on it, including text, graphics, illustrations, software, designs and the selection and arrangement of content, are owned by Crelis or its licensors and are protected by intellectual property laws. Except for the limited right in section 3, no rights are granted to you.

Crelis, Crelis.ai, GREENLIGHT and our logos are trademarks of Crelis Labs Pte. Ltd. You may not use them without our written permission, except to refer to us accurately. Aspects of the GREENLIGHT technology are the subject of pending patent applications. Other names and logos on the Website belong to their owners and are used only to identify their products.

Open-source components we publish or use are licensed under their own licences, which apply to those components.

9. Feedback

If you send us suggestions or feedback about Crelis, you allow us to use them freely and without payment or attribution. We will not identify you or your organisation publicly as their source without your permission.

10. Third-party sites and services

The Website links to third-party websites and may embed third-party content, such as videos. We do not control them and are not responsible for their content, availability or practices. Your use of them is governed by their own terms.

11. Disclaimers

To the extent permitted by law, the Website and any demonstration, evaluation or pilot access under these Terms are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Website will be uninterrupted, timely, secure or free of errors or harmful components.

12. Limitation of liability

To the extent permitted by law:

• Crelis will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, revenue, business, goodwill or data, arising from or relating to the Website or these Terms, however caused, even if we were told it was possible; and
• Crelis’s total liability arising from or relating to the Website or these Terms will not exceed one hundred Singapore dollars (S$100).

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

13. Indemnity

You will indemnify Crelis against claims, losses and reasonable costs, including legal fees, arising from your breach of these Terms or your misuse of the Website.

14. Suspension and termination

We may suspend or end your access to the Website, or to any evaluation access, at any time if we reasonably believe you have breached these Terms, or to protect Crelis, our customers or our systems. Sections 5, 7 to 13, 16 and 17 continue to apply after your access ends.

15. Export controls and sanctions

You must comply with applicable export control and sanctions laws when using the Website or any software we make available. You must not use or download it if you are, or act for, a person or country subject to applicable sanctions.

16. Governing law and disputes

These Terms, and any dispute or claim arising from or relating to them or the Website, are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction.

17. General

• Entire agreement. These Terms, with the policies they refer to, are the whole agreement between us about the Website, subject to section 2.
• Severability. If any part of these Terms is found unenforceable, the rest continues in effect.
• No waiver. If we do not enforce a right, we have not waived it.
• Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a reorganisation, merger or sale of our business.
• Third-party rights. No one other than you and Crelis has any right under the Contracts (Rights of Third Parties) Act 2001 to enforce these Terms.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and change the date at the top. Changes apply from the date they are posted. If you continue to use the Website after that, you accept the updated Terms.

19. Contact

Questions about these Terms: support@crelis.ai. Sales enquiries: sales@crelis.ai.